BMC Remedy - ITIL

Pink Elephant, the leader in IT Service Management consultancy, announced BMC Remedy IT service management application suite as ITIL compatible service support solution.

ITIL stands for IT Infrastructure Library. ITIL, in brief, provides a set of specifications for IT service delivery and support process. It is an integrated set of guidelines and terminology for service management best practices.

Remedy IT service management application suite claims to provide out-of-the-box work-level processes and procedures for all of the following ITIL processes:

Incident Management
Configuration Management
Problem Management
Service Level Management
Change Management
Availability Management

Change and configuration management - Discovery of IT Infrastructure

Discovery of IT infrastructure (hardwares and softwares) forms the important part of change and configuration management strategy. The question to which large companies are puzzled about is "What do I have?" as part of IT infrastructure.

In such a complex environment, it is very difficult to correctly manage the information about all the softwares and hardwares that the companies have. And, even if they somehow accomplish it through manual processes, it is very difficult to then manage the patches, the licenses etc.

Large companies end up buying licenses every year without knowing if they are going to use it. They spend lot of time to confirm that they have the latest patch installed on their systems.

There comes the need of having accurate knowledge of IT infrastructure from time-to-time without errors and failures. And, this need gives birth to the Discovery of IT infrastructure.

Any change and configuration management tool would be incomplete if it does not provide user to know about their IT infrastructure from time-to-time.

So, if you form the part of evaluation team for evaluating change and configuration management tool, do not forget to check if the tool provide the discovery feature.

Change and configuration management - Cendura Corp.

Cendura corporation is one of those cool vendors that is working in change and configuration management landscape. They have been working in this field for quite sometime now.

Cendura claim to have developed CMDB that assists its software namely Cohesion to discover, manage and verify the configurable items of IT infrastructure against the best practises/gold standards provided by the vendors.

As I discussed in my prior blogs that CMDB is not only about storing information related to CI of IT infrastucture, but also a well-thought out strategy in itself, Cendura claims to have been done it.

The customers list of Cendura corp is quite impressive one which includes Medtronic, cars.com, digitalinsight, homestore.com, lastminutetravel.com.

They are showcasing various aspects of Cohesion in Gartner exhibition happening on May 16-18 at booth 127.

They are also presenting webinar from May15-19 on ITIL and SOX.